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Tenants Low Res

Annual Report for Tenants 2023-24

  • Resident updates
30 August 2024

Find out how Hastoe performed during the financial year 2023-2024.

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Piggy bank

Hastoe's Money Advisors helped couple keep their life savings

  • Resident updates
13 August 2024

Read how our advisors can help with money related advice and support.

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Flowers with homes in background

Changes to Direct Debit notice period

  • Resident updates
12 August 2024

Customers may receive a letter from Allpay, Hastoe's Direct Debit provider.

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Head in hands

How scam callers targeted a Hastoe tenant

  • Resident updates
31 July 2024

Read how one resident narrowly avoided a phone scam.

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Repairs

Tenant repairs responsibilities

  • Resident updates
30 July 2024

There are a number of reasons why we need to be strict in implementing our repairs policy.

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Rent Page

Benefit and Welfare Advisors work with family to help save tenant's home

  • Resident updates
29 July 2024

Read how the continued support of our Benefit and Welfare Team is making a difference to one tenant in challenging circumstances.

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Walton On Thames Estate 2

Condition survey of Hastoe homes by Rand Associates

  • Resident updates
16 April 2024

Customers may receive a call from Rand Associates to carry out a survey of their home.

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Survey

Results of resident consultation on service delivery times

  • Resident updates
27 March 2024

Read about changes to our Service Standards.

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Buildings Insurance

Leasehold Buildings Insurance Consultation Outcome

  • Resident updates
11 March 2024

Read the outcome of our latest buildings insurance consultation for Hastoe leaseholders and shared owners.

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