Contact us

There are a number of ways you can get in touch

Due to the relocation of our Customer Service Centre, we are now recruiting and training a new Customer Service Team. Until we’ve been able to complete this process, we are operating with a reduced number of staff and our call times have changed to:

• Monday-Friday: 9.30am–1.00pm
• Monday, Tuesday, Wednesday, Friday: 2.00–4.00pm
• Lines are closed on Thursday afternoons, at weekends and during holidays

Our phone lines will be busier than usual so, if your query is non-urgent and you are a Hastoe resident, you can access a range of services including raising a repair and making a payment using your online MyHastoe account. Alternatively, please submit a contact form or call back later.

Go to MyHastoe

Online contact form

If you need to report an emergency repair please stay on the line and an advisor will be with you as soon as they are available.

 0300 123 2250

Text phone (for the hard of hearing): 18001 0300 123 2250

Report an emergency repair outside office hours

Please only ring the emergency out-of-hours number if it is absolutely necessary. For example, if there is a risk of loss of life, serious injury or damage to your property, and the repair cannot wait until the office re-opens.

To report an urgent repair outside of our opening hours please call Nationwide Property Assistance.

 0345 266 6527

Emergency call times:

  • 4pm – 9.30am Monday, Tuesday, Wednesday and Friday
  • 1pm - 9.30am Thursday
  • all day during weekends and holidays

What to do in an emergency

Register for your MyHastoe account

Residents can access a range of services online at anytime via MyHastoe.
Not yet registered? Find out more.

Write to us

  • East office
    Rectory Farm Barns, Little Chesterford, Saffron Walden, Essex CB10 1UD
  • South office
    Marina House, 17 Marina Place, Hampton Wick, Kingston upon Thames, Surrey KT1 4BH
  • West office
    Fleur-de-Lis, Middlemarsh Street, Dorchester, Dorset DT1 3GX
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