How our services are impacted & advice on emergency repairs Coronavirus: information for residents

Contact us

There are a number of ways you can get in touch

Apologies but our call centre is closed 

Due to the coronavirus outbreak, the Hastoe Hub is currently closed. We apologise for any inconvenience but we hope you will understand that we have a duty of responsibility for our employees. We appreciate your patience and consideration during this time.

Information for residents on coronavirus

How to contact us

Our staff are currently working from home so you can still contact us. However, you will need to do this online via the resident portal MyHastoe or by email at customerservices@hastoe.com. The MyHastoe portal enables you to access a range of services at any time of the day or night.

Find out more about our online services

We do have a very limited phone service but this is only available for those residents who cannot get online and who need to report an emergency repair during our usual office hours (Mon-Fri 9am-5pm). We are currently not taking calls for any other reason. For emergency repairs please report your repair on MyHastoe or call 0300 123 2250. If you call, please expect to wait or call back periodically.

Reporting an emergency repair during evenings and weekends

To report an urgent repair outside of our normal office hours please call Nationwide Property Assistance.

0345 266 6527

Opening times: 5pm – 9am, Monday to Friday, weekends and bank holidays

Please only ring the emergency out-of-hours number if it is absolutely necessary – for example if there is a risk of loss of life, serious injury or severe damage to the property and the repair cannot wait until the office re-opens.

What to do in an emergency

Write to us

  • East office
    Rectory Farm Barns, Little Chelmsford, Saffron Walden, Essex CB10 1UD
  • South office
    Marina House, 17 Marina Place, Hampton Wick, Kingston upon Thames, Surrey KT1 4BH
  • West office
    Fleur-de-Lis, Middlemarsh Street, Dorchester, Dorset DT1 3GX

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