Effect on our services & advice for residents Coronavirus: information for residents

Contact us

There are a number of ways you can get in touch

Contact the Hastoe Hub

Our call centre has now re-opened with a reduced number of staff. This means that call waiting times may be longer than usual. If you need to report an emergency repair please stay on the line and an advisor will be with you as soon as they can.

If your query is non-urgent, please email us at customerservices@hastoe.com or contact us via the MyHastoe online portal.

Our customer services team, The Hastoe Hub, is available to help between 9am-5pm, Monday to Friday.

  0300 123 2250

Email: customerservices@hastoe.com
Text phone (for the hard of hearing): 18001 0300 123 2250

Report an emergency repair during evenings or weekends

To report an urgent repair outside of our opening hours please call Nationwide Property Assistance.

 0345 266 6527

Opening times: 5pm – 9am, Monday to Friday, weekends and bank holidays

Please only ring the emergency out-of-hours number if it is absolutely necessary – for example if there is a risk of loss of life, serious injury or severe damage to the property and the repair cannot wait until the office re-opens.

What to do in an emergency


Residents can also access a range of services online at anytime via the online portal MyHastoe.
Not yet registered to the portal? Find out more 

Go to MyHastoe

Write to us

  • East office
    Rectory Farm Barns, Little Chesterford, Saffron Walden, Essex CB10 1UD
  • South office
    Marina House, 17 Marina Place, Hampton Wick, Kingston upon Thames, Surrey KT1 4BH
  • West office
    Fleur-de-Lis, Middlemarsh Street, Dorchester, Dorset DT1 3GX
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