Contact us

Online with MyHastoe

If you are a Hastoe resident, the best and quickest way to report a non-urgent repair, make a payment, or contact us about other Hastoe-related services and queries is through your MyHastoe online account. If you haven't registered before, all you'll need is your tenancy number which you can find on the top of any correspondence from us. 

Go to MyHastoe


Online form

Please click on the arrow and choose from the options

Anti-Social Behaviour

Please note that the following are examples of incidents that are not classed as anti-social behaviour:

o Sounds of normal day-to-day living such as opening and closing doors, going up and down stairs, toilet flushing or using a washing machine
o Children playing
o Clashes of lifestyle, including cultural differences
o Minor personal differences
o Inconsiderate parking
o One off parties, unless they have significant impact on the complainant

If you experience any of the above and they are a problem for you, please try having a conversation with your neighbour to resolve any issues.

To use this form, please fill in any fields marked as mandatory (*)


If your query is about an existing repair, we would advise that you contact the contractor who is dealing with your repair directly. You will have received the details via text message with their contact number and the job reference number. If you have not been able to resolve your query this way, please continue to fill in the form.

To use this form, please fill in any fields marked as mandatory (*)

Please give us as much information as possible, including what is the problem? How has it happened? Where is the repair located?
If so, please provide us with a previous order number / who you have reported this to?


If your complaint is not about the services which Hastoe provide you with, then we will not treat your email as a complaint. If your report is about anti-social behaviour, please select this in the drop down of this form.

To use this form, please fill in any fields marked as mandatory (*)

To use this form, please fill in any fields marked as mandatory (*)


If you do not live in a Hastoe property and you would like to contact us, then please use this form. If you are a resident please can you log your query through the MyHastoe Portal.

To use this form, please fill in any fields marked as mandatory (*)

By post

  • East office
    Rectory Farm Barns, Little Chesterford, Saffron Walden, Essex CB10 1UD
  • South office
    Marina House, 17 Marina Place, Hampton Wick, Kingston upon Thames, Surrey KT1 4BH
  • West office
    Fleur-de-Lis, Middlemarsh Street, Dorchester, Dorset DT1 3GX


How to contact us in an emergency

Our Customer Service Centre is open for emergency repairs and complex queries during the following times:

• Monday: 9.30am–4.00pm
• Tuesday to Friday: 9.00–4.00pm

 0300 123 2250

Text phone (for the hard of hearing): 18001 0300 123 2250

If you need to report an emergency repair outside of the above times, please call the same number (0300 123 2250) and select the emergency repairs option. 

Emergency call times:

  • 5pm – 8am Monday to Friday
  • All day during weekends and bank holidays

What to do in an emergency

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