Contact us

There are a number of ways you can get in touch

If you are a Hastoe resident, the best and quickest way to report a non-urgent repair, make a payment, or contact us about other Hastoe-related services and queries is through your MyHastoe online account. If you haven't registered before, all you'll need is your tenancy number which you can find on the top of any correspondence from us. 

Go to MyHastoe

Online contact form

By phone
Our Customer Service centre is open for emergency repairs and complex queries during the following times:

• Monday: 9.30am–4.00pm
• Tuesday - Friday: 9.00–4.00pm

 0300 123 2250

Text phone (for the hard of hearing): 18001 0300 123 2250

Report an emergency repair outside office hours

Please only ring the emergency out-of-hours number if it is absolutely necessary. For example, if there is a risk of loss of life, serious injury or damage to your property, and the repair cannot wait until the office re-opens.

To report an urgent repair outside of our opening hours please call Nationwide Property Assistance on:

 0345 266 6527

Emergency call times:

  • 5pm – 8am Monday to Friday
  • All day during weekends and bank holidays

What to do in an emergency

By post

  • East office
    Rectory Farm Barns, Little Chesterford, Saffron Walden, Essex CB10 1UD
  • South office
    Marina House, 17 Marina Place, Hampton Wick, Kingston upon Thames, Surrey KT1 4BH
  • West office
    Fleur-de-Lis, Middlemarsh Street, Dorchester, Dorset DT1 3GX
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