If you are a Hastoe resident, the best and quickest way to report a non-urgent repair, make a payment, or contact us about other Hastoe-related services and queries is through your MyHastoe online account. If you haven't registered before, all you'll need is your tenancy number which you can find on the top of any correspondence from us.
- Hastoe Housing Association, Fleur-de-Lis, Middlemarsh Street, Dorchester, Dorset DT1 3GX
How to contact us in an emergency
Our Customer Service Centre is open for emergency repairs and complex queries during the following times:
• Monday: 9.30am–4.00pm
• Tuesday to Friday: 9.00–4.00pm
0300 123 2250
Text phone (for the hard of hearing): 18001 0300 123 2250
If you need to report an emergency repair outside of the above times, please call the same number (0300 123 2250) and select the emergency repairs option.
Emergency call times:
- 5pm – 8am Monday to Friday
- All day during weekends and bank holidays
Our offices are located at:
- East office
Rectory Farm Barns, Little Chesterford, Saffron Walden, Essex CB10 1UD
- South office
Marina House, 17 Marina Place, Hampton Wick, Kingston upon Thames, Surrey KT1 4BH
- West office
Fleur-de-Lis, Middlemarsh Street, Dorchester, Dorset DT1 3GX
If you want to visit our offices in person it’s important that you telephone our customer services team to make an appointment first. This will enable us to ensure that the correct person is available to deal with your enquiry.
What to do in an emergency
Advice on what to do in the event of serious issues involving fire, gas, electric or water.
Help & advice
Discover help and support in a range of areas, from gas, fire and asbestos safety advice, to free money support and how to get involved in your community