Contact us

Hastoe residents

If you are a Hastoe resident, the quickest and best way to report a non-urgent repair, make a payment, or contact us about other Hastoe-related services and queries is through your MyHastoe online account. If you haven't registered before, all you'll need is your tenancy number which you can find on the top of any correspondence from us. 

Go to MyHastoe

If you are not a Hastoe resident 

If you do not live in a Hastoe property and you would like to contact us, then please follow the link below to fill out our contact form. If you are a resident please can you log your query through MyHastoe.

Non-resident contact form 


Our Customer Service Centre is open for emergency repairs and complex queries during the following times:

• Monday: 9.30am–5.00pm
• Tuesday to Friday: 9.00–5.00pm

Call 0300 123 2250

Our outstanding repairs phone line will be closed from 3pm daily until further notice. Please use the outstanding repair form on MyHastoe to raise any queries and the team will respond as soon as possible.

If you have difficulty hearing you can use text phone on 18001 0300 123 2250.

If you need to report an emergency repair outside of the above times, please call the same number (0300 123 2250) and select the emergency repairs option. 

Find out what to do in an emergency

Post and in person

If you would like to write to us, please address any correspondence to our office at:

  • Fleur-de-Lis, Middlemarsh Street, Dorchester, Dorset DT1 3GX

We also have offices at:

  • Rectory Farm Barns, Little Chesterford, Saffron Walden, Essex CB10 1UD
  • Marina House, 17 Marina Place, Hampton Wick, Kingston upon Thames, Surrey KT1 4BH

If you want to visit any of our offices in person, it’s important that you telephone our customer services team to make an appointment first. This will enable us to ensure that the correct person is available to deal with your enquiry.

Subject Access Request 

To request personal information held by Hastoe, please follow the link below to the online Subject Access Request Form. If you have difficulty filling in the form online, please telephone 0300 123 2250 and one of our customer services team can complete it on your behalf.

Subject Access Request Online Form 

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