MyHastoe login
Make a Payment
Report a Repair
Help & advice

Find a home

. . .
- Find a home to rent
- Find a home to buy
Living in your home

. . .
Contact us

. . .
Careers

. . .
About us

. . .
Search

Home
...

Contact us

Online with MyHastoe

If you are a Hastoe resident, the best and quickest way to report a non-urgent repair, make a payment, or contact us about other Hastoe-related services and queries is through your MyHastoe online account. If you haven't registered before, all you'll need is your tenancy number which you can find on the top of any correspondence from us.

Go to MyHastoe

Online form

What type of query do you have? * Please click on the arrow and choose from the options

Anti-Social Behaviour

Please note that the following are examples of incidents that are not classed as anti-social behaviour:

o Sounds of normal day-to-day living such as opening and closing doors, going up and down stairs, toilet flushing or using a washing machine
o Children playing
o Clashes of lifestyle, including cultural differences
o Minor personal differences
o Inconsiderate parking
o One off parties, unless they have significant impact on the complainant

If you experience any of the above and they are a problem for you, please try having a conversation with your neighbour to resolve any issues.

To use this form, please fill in any fields marked as mandatory (*)

First name *

Surname *

Address *

Phone number *

Email *

Name and address of perpetrator *

Please give us a description of the anti-social behaviour taking place *

How often are the incidents happening? *

Have you spoken to the perpetrator regarding the matter? *

Has the matter been raised with any other agencies (Police/Environmental Health)? *

Attach Files

To proceed, please give consent for us to store the data you submit: *

Yes, I give permission to store and process my data

No, I don't consent to storing and processing my data

Repair

If your query is about an existing repair, we would advise that you contact the contractor who is dealing with your repair directly. You will have received the details via text message with their contact number and the job reference number. If you have not been able to resolve your query this way, please continue to fill in the form.

To use this form, please fill in any fields marked as mandatory (*)

First name *

Surname *

Address *

Phone number *

Email *

Are you or anyone else in your household suffering with any symptoms of the coronavirus?

Please give us a detailed description of your repair * Please give us as much information as possible, including what is the problem? How has it happened? Where is the repair located?

Please attached your photos/videos of your repair issue here

Have you reported this issue before? * If so, please provide us with a previous order number / who you have reported this to?

Attach Files

To proceed, please give consent for us to store the data you submit: *

Yes, I give permission to store and process my data

No, I don't consent to storing and processing my data

Complaint

If your complaint is not about the services which Hastoe provide you with, then we will not treat your email as a complaint. If your report is about anti-social behaviour, please select this in the drop down of this form.

To use this form, please fill in any fields marked as mandatory (*)

To proceed, please give consent for us to store the data you submit: *

Yes, I give permission to store and process my data

No, I don't consent to storing and processing my data

Your name *

Your address: *

Your email address

Your contact phone number:

I am a:

Resident

Contractor/supplier

Neighbour

Councillor/MP

Other

Please give details:

Have you spoken to anyone at Hastoe about this issue before?

Yes

Please tell us who:

What do you think we should do to put things right? *

Attach Files

The details of your complaint will remain confidential. However occasionally we ask independent organisation to carry out quality checks. *

Please tick this box if you are happy to be contacted

Please tick this box if you do NOT want to be contacted

To use this form, please fill in any fields marked as mandatory (*)

First name *

Surname *

Address *

Postcode *

Phone / mobile number *

Email address *

Your enquiry (please be as detailed as possible) *

Attach Files

To proceed, please give consent for us to store the data you submit: *

Yes, I give permission to store and process my data

No, I don't consent to storing and processing my data

Recaptcha

Once we have reviewed the information submitted, we will be in touch to discuss with you and complete a risk assessment and action plan where appropriate.

Non-Resident

If you do not live in a Hastoe property and you would like to contact us, then please use this form. If you are a resident please can you log your query through the MyHastoe Portal.

To use this form, please fill in any fields marked as mandatory (*)

Please give us a brief reason for your query today

Solicitor

Local Authority

Private Resident

Housing Association

Other

First name *

Surname *

The address you are querying about

Postcode *

Phone / mobile number *

Email address *

Your enquiry (please be as detailed as possible) *

Attach File

To proceed, please give consent for us to store the data you submit

yes

By post

East office
Rectory Farm Barns, Little Chesterford, Saffron Walden, Essex CB10 1UD
South office
Marina House, 17 Marina Place, Hampton Wick, Kingston upon Thames, Surrey KT1 4BH
West office
Fleur-de-Lis, Middlemarsh Street, Dorchester, Dorset DT1 3GX