Contact us


If you are a Hastoe resident, the best and quickest way to report a non-urgent repair, make a payment, or contact us about other Hastoe-related services and queries is through your MyHastoe online account. If you haven't registered before, all you'll need is your tenancy number which you can find on the top of any correspondence from us. 

Go to MyHastoe



If you do not live in a Hastoe property and you would like to contact us, then please use this form. If you are a resident please can you log your query through the MyHastoe Portal.

To use this form, please fill in any fields marked as mandatory (*)

By post

  • Hastoe Housing Association, Fleur-de-Lis, Middlemarsh Street, Dorchester, Dorset DT1 3GX

How to contact us:

Our Customer Service Centre is open for emergency repairs and complex queries during the following times:

• Monday: 9.30am–5.00pm
• Tuesday to Friday: 9.00–5.00pm

 0300 123 2250

Text phone (for the hard of hearing): 18001 0300 123 2250

If you need to report an emergency repair outside of the above times, please call the same number (0300 123 2250) and select the emergency repairs option. 

What to do in an emergency

Our offices are located at:

  • East office
    Rectory Farm Barns, Little Chesterford, Saffron Walden, Essex CB10 1UD
  • South office
    Marina House, 17 Marina Place, Hampton Wick, Kingston upon Thames, Surrey KT1 4BH
  • West office
    Fleur-de-Lis, Middlemarsh Street, Dorchester, Dorset DT1 3GX

If you want to visit our offices in person it’s important that you telephone our customer services team to make an appointment first. This will enable us to ensure that the correct person is available to deal with your enquiry.

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