Effect on our services & advice for residents Coronavirus: information for residents

Make a complaint

You can make a complaint in a number of ways:

  • By completing the online form below
  • Contacting us by phone, text message, email or letter 
  • Through the MyHastoe portal
  • Face to face
  • Through a third party such as an MP, councillor, advocate, friend or family member. The complainant will need to give permission in most circumstances.

Before you make complaint, please read our complaints policy to familiarise yourself with the process, such as what is and isn't a complaint, what information you need to include and how and when we will respond.

Complaints form

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