Make a complaint

You can make a complaint in a number of ways:

  • By completing the online form below
  • Contacting us by phone, text message, email or letter 
  • Through the MyHastoe portal
  • Face to face
  • Through a third party such as an MP, councillor, advocate, friend or family member. The complainant will need to give permission in most circumstances.

What is a complaint?

A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual resident or group of residents.

If your complaint is not about the services which Hastoe has provided you, then we will not treat you email as a complaint. If you are complaining about your neighbour please see our Anti-social behaviour (ASB) form.

Before you make complaint, please read our Complaints Policy and Complaints Handling Code below to familiarise yourself with the process, such as what is and isn't a complaint, what information you need to include and how and when we will respond.

Complaints form

At any stage of your complaint you are can access the Housing Ombudsman Service by visiting their website- https://www.housing-ombudsman.org.uk/,  by email - info@housing-ombudsman.org.uk, by telephone – 0300 1113000, or in writing to:

Housing Ombudsman Service
PO Box 152
Liverpool
L33 7WQ

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