Make a complaint

You can make a complaint in a number of ways:

  • By completing the online form below
  • Contacting us by phone, text message, non-resident form or letterĀ 
  • Through the MyHastoe portal
  • Face to face
  • Through a third party such as an MP, councillor, advocate, friend or family member. The complainant will need to give permission in most circumstances.

What is a complaint?

A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by the organisation, its own staff, or those acting on its behalf, affecting an individual resident or group of residents.

If your complaint is not about the services which Hastoe has provided, then we will not treat your email as a complaint. If you are complaining about your neighbour please see our Anti-social behaviour (ASB) form.

Before you make complaint, please read our Complaints Policy below and Complaint Handling Code to familiarise yourself with the process, such as what is and isn't a complaint, what information you need to include and how and when we will respond.

Complaints form

At any stage of your complaint, you can access the Housing Ombudsman Service by visiting their website , by emailing, by phoning 0300 1113000, or by writing to:

Housing Ombudsman Service
PO Box 152
L33 7WQ

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