As a resident your views, experiences and feedback are extremely important to us. They help us shape the services we offer to you, other residents, and to reassess our policies and processes. We want every resident to feel valued, heard and included and this is a core part of our business strategy.
Effective governance includes those people who are directly affected by our services. As an organisation we feel strongly that residents should not have to conform to formal governance structures to have their voices heard. This method can exclude a large number of people who may find accessing formal structures difficult or unappealing.
Our geography is wide and diverse, and Hastoe residents live in dispersed rural locations as well as in urban settings. To try to accommodate everyone, we’ve developed our own Hastoe approach to resident engagement that brings opportunities to residents, where they live, at a time that suits them, and by using technology where it’s appropriate.
You can find out below how to give your feedback and get involved. To read how we have changed our services in response to your feedback, visit: Your feedback in action. We look forward to hearing from you.
-
Give us your feedback
Give a compliment, make a complaint, feedback on our Hastoe at Home newsletters, and more.
-
Join a scrutiny panel
Join a panel of Hastoe residents and tell us how we can improve our services, policies, processes and publications.
-
Talk to our Board and Executive Team
Talk directly with Hastoe's senior management on phone days, at face-to-face meetings and during site visits.
-
Become a Resident Representative
Explore what the Resident Representative role involves at Hastoe and how you can get involved.
-
Apply for a Community Grant
We offer up to £250 to help deliver community-based projects that will benefit Hastoe residents and their local communities.
-
Join or set up a residents' association
Residents' associations provide a great opportunity to meet your neighbours, learn new skills and gain confidence in dealing with community issues.
Looking for something else?