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Keys in hand

Service Charge Actual Statements for homeowners

  • Resident updates
1 October 2025

An explanation of the Service Charge Actual Statement you will have received as a Hastoe homeowner.

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Damp 2

Awaab’s Law: what you need to know

  • Resident updates
29 September 2025

We have updated our approach to tackling damp and mould in residents’ homes in line with Awaab’s Law.

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Repairs

Our contractors' repair performance

  • Resident updates
28 September 2025

In response to residents' requests, Hastoe is now publishing details of the performance of our repairs contractors.

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Myhastoe

MyHastoe response times

  • Resident updates
26 September 2025

In response to residents' requests, Hastoe is now publishing details of our response times to MyHastoe queries.

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Tenants Low Res

Annual Report for Tenants 2024-25

  • Resident updates
26 September 2025

Find out how Hastoe performed during the financial year 2024-25.

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Storm clouds

Essential home checks before cold weather hits

  • Resident updates
23 September 2025

Read our list of simple checks to help keep your home safe and warm this winter.

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Telephone

Updates to our out-of-hours emergency repairs service

  • Resident updates
22 September 2025

Find out how our emergency out-of-hours process ensures that we are able to provide the most responsive and cost-effective repairs service for all our residents.

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Engineer Maintaining Boiler

Keeping you and your home safe against gas

  • gas
  • Safety
  • Resident updates
8 September 2025

It’s Gas Safety Week, so we’re sharing why it’s so important you take care of your gas appliances.

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Welcome mat

Section 20 Consultations 2025 for homeowners

  • Resident updates
16 July 2025

What is a Section 20 consultation and what does it mean for you.

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