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Together with Tenants

Join the National Housing Federation's Tenant Advisory Panel

  • Resident updates
9 January 2026

The National Housing Federation is looking for new members to join their Tenant Advisory Panel.

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Repairs

Our contractors' repair performance

  • Resident updates
15 December 2025

In response to residents' requests, Hastoe is now publishing details of the performance of our repairs contractors.

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Festive Opening Hours

Christmas opening hours

  • Resident updates
8 December 2025

Check out our festive opening times and how to report a repair during these times.

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Walton On Thames Estate 2

Electrical Installation Condition Reports (EICRs)

  • Resident updates
4 December 2025

Customers may receive a call from our contractors to carry out an EICR.

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Keys in hand

Service Charge Actual Statements for homeowners

  • Resident updates
1 October 2025

An explanation of the Service Charge Actual Statement you will have received as a Hastoe homeowner.

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Damp 2

Awaab’s Law: what you need to know

  • Resident updates
29 September 2025

We have updated our approach to tackling damp and mould in residents’ homes in line with Awaab’s Law.

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Myhastoe

MyHastoe response times

  • Resident updates
26 September 2025

In response to residents' requests, Hastoe is now publishing details of our response times to MyHastoe queries.

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Tenants Low Res

Annual Report for Tenants 2024-25

  • Resident updates
26 September 2025

Find out how Hastoe performed during the financial year 2024-25.

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Storm clouds

Essential home checks before cold weather hits

  • Resident updates
23 September 2025

Read our list of simple checks to help keep your home safe and warm this winter.

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