There are some repairs and small jobs to your home that, under the terms of your tenancy agreement, you are responsible for. Before you report a repair please check the list of repairs and jobs to see if it is your responsibility. If it is, you may carry out the repair/task yourself, or pay to have it done by a professional.
Damage and paying for it
- You are responsible for paying for the repair of any damage that has been caused by you, a member of your family or a visitor to your home, or by forced entry by the police.
- If you or anyone in your home, including visitors or pets, cause damage to your home, you must arrange to get it repaired to a professional standard. For electrical work the contractor must be NICEIC qualified and for gas-related repairs they must be Gas Safe registered.
- If we have to carry out the repair to ensure your home remains safe, we will charge you for this.
Home contents insuranceÂ
We insure the building you live in (building insurance) but we do not insure your personal belongings.
We strongly advise you to take out home contents insurance to provide cover against damage to items such as carpets, furniture and decorations. As an example, if there is a water leak we are not normally responsible for any damage to your belongings or any fittings in your home or a neighbour’s home.
Common types of repair
Follow the links below to find out more about the most common types of repair, including:
- What your responsibility is for each type of repair
- What we need to know when you report a repair
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Baths, basins and showers
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Doors and locks
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Drains and wastes
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Electrics
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Fencing
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Floors and stairs
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Garages
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Gardens
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Gutters
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Heating repairs
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Kitchens
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Pests
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Roofs and chimneys
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Toilets
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Walls and ceilings
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Water pipes and taps
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Windows
Our responsibilities
We are responsible for carrying out a number of repairs both inside and outside of your home. These include those to the structure of your home, facilities in shared areas, the water and gas pipes, the heating and hot water system, and the power.
If you need us to carry out a repair you must let us know as soon as possible and take action to prevent it getting worse. You must also allow us access to the property to carry out any necessary repairs, annual safety checks and inspections.
