There are some repairs and small jobs to your home that, under the terms of your tenancy agreement, you are responsible for. Before you report a repair please check the list of repairs and jobs to see if it is your responsibility. If it is, you may carry out the repair/task yourself, or pay to have it done by a professional.
If you would like a printed version of your repairs responsibilities, please contact us.
If you install or replace fixtures, fittings or equipment in your home, you will be responsible for their ongoing maintenance, repair and replacement, including any associated pipework, wiring, fittings or connections. This responsibility will remain with you for the lifetime of the installation, unless otherwise agreed in writing by Hastoe.
Our responsibilities
We are responsible for carrying out a number of repairs both inside and outside of your home. These include those to the structure of your home, facilities in shared areas, the water and gas pipes, the heating and hot water system, and the power.
If you need us to carry out a repair you must let us know as soon as possible and take action to prevent it getting worse. You must also allow us access to the property to carry out any necessary repairs, annual safety checks and inspections.