We create a number of opportunities throughout the year for residents to talk directly with our senior management.
Phone days
We hold dedicated phone days throughout the year, providing residents with an opportunity to talk with members of our Executive Team. This ensures our senior team hears your feedback directly; it also helps to highlight any specific issues and can identify where we need to make improvements to our service.
We invite registrations for phone days on MyHastoe and by text approximately four weeks before the day.
Drop-In Days, home visits and meetings with our Board
Our announced site visits are intended to give tenants and homeowners an opportunity to meet Hastoe staff and members of the Board and Executive Team in person, either in their home or nearby. We write to residents in advance of a visit and invite them to discuss any concerns or issues. We make sure our contractors are also on site so they can carry out easy-to-fix repairs on the day.
We invite residents to drop in to see us where we have an estate office or can hire a community room. In rural areas where there are only a small number of homes and no obvious meeting point, we organise home visits by appointment. If we're hosting a Drop-In Day in your area, we will contact you to let you know.
Members of our Board and our Executive Team also travel to different parts of the country to meet with residents for informal events where residents are invited to come and talk to us about anything that’s on their mind. We send out invitations in advance to all residents who live within an hour's drive of the area we are visiting.
