We regularly gather feedback from residents through surveys and consultation activities to help us improve our services. When we want feedback on a specific service or topic, we may also hold one-off online consultation sessions.
There are lots of ways you can share your views with us. Here are some of the other ways you can provide feedback:
Happy with the service you’ve received?
Feel free to compliment a member of staff personally. Contact our Customer Service Team or send in a comment via MyHastoe.
Unhappy with the service you’ve received?
Please read our complaints policy to find out what qualifies for a formal complaint, what information you need to include if you want to make a formal complaint, and how we will respond. There are several different ways you can make a complaint.
Got an idea for improving our online service, MyHastoe?
Please complete our MyHastoe feedback form.
Do you have an idea for our tenant and homeowner newsletters 'Hastoe at Home'?
Our resident newsletter is published quarterly, to share news and updates and provide feedback on how residents have influenced service improvements and changes.
Send us your feedback via MyHastoe.
Want to join your Housing Officer on an estate inspection?
Look out for a message from your Housing Officer inviting you to join them on an inspection of your estate once a year. This is a chance to provide us with direct feedback about your estate.
