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If you are the victim of abuse or feel threatened by violence please contact the police immediately. If you can't speak when the operator answers your call, then either tap the telephone to make a noise or dial 55 and your call will go straight through to the police.
What is domestic abuse?
We define domestic abuse as an actual or threatened act of harassment, assault or abuse (mental, physical or sexual) against any person living in the same property. Domestic abuse is a crime and will not be accepted.
To support and protect tenants experiencing domestic abuse, we will:
- Provide a supportive environment to encourage you to report it
- Give information and advice to help support victims
- Take action against those responsible where possible
- Provide a range of options to support victims
- Work with relevant agencies if we cannot help
- Always make sure tenants are safe and keep all information confidential
- Respect the tenant’s choice.
If you cannot stay in the home due to domestic abuse, we will do all we can to help you find alternative accommodation and discuss your options with you.
You could also try:
- Friends or relatives
- The local authority housing department
- Women’s Aid Refuges on FREEPHONE 0808 2000 247.
How to report domestic abuse
Please call us on 0300 123 2250.
If you need help outside of our normal office hours, you should phone your local police who will be able to contact the emergency duty team of Social Services.
Alternatively, if you have concerns about a neighbour's wellbeing please contact us to talk to one of our Customer Service Advisors in confidence.
We have a domestic abuse clause in our tenancy agreements, and there are a number of ways we can take action against those who carry out domestic abuse.