Report a repair

If you are a resident you can report your repair in the following ways:
Online – 24 hours a day
You can raise a repair by accessing the online portal here
By telephone
- Monday to Friday 9am - 5pm.  Ring our customer contact centre, Hastoe Direct on 0300 123 2250.
Please have as much information as possible ready before you call. You will be asked to describe the problem and to say when it will be convenient for the contractor to visit to inspect or carry out the repair. We will also need to know how we can contact you during the day.

By email
Email giving full details of the repair required, include your address and a daytime contact telephone number.
Write or visit
You can report a repair by writing to us or visiting one of our offices. Contact Us
We offer appointments for most types of work, Monday to Friday:
AM appointments: between 9am and 1pm
PM appointments: between 1pm and 5pm
Please note, we are able to accommodate appointments around the school run.
Maintenance officer visits
We will not always be able to place an order to fix the repair directly with our contractor. Sometimes a Hastoe Maintenance Officer will need to visit your property to assess what needs to be done. If this is the case we will make an appointment with you when you report the repair.
Emergency out of office hours
Please only ring the emergency out of office hours number (below) if it is absolutely necessary - for example if there is a risk to someone’s life or a risk of serious injury and the repair cannot wait until the office re-opens.
Emergency out of office hours number: 0345 266 6527.
Examples of emergencies:
Central heating and hot water - total loss of heating or hot water where no alternative exists.
Fixed plumbing - leaks which cause internal damage and cannot be contained.
Electricity supply - total failure only.
Sockets  - total circuit failure.
Blocked drain

Related Files
Repairs Handbook 2016 (PDF 2907kb)
To view some of the documents on this website you will need Adobe Acrobat Reader. Download it now (opens in a new window)
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