In response to residents' requests, Hastoe is now publishing details of our response times to MyHastoe queries.
We encourage Hastoe residents to report non-urgent repairs, make payments, or contact us about other Hastoe-related services through their MyHastoe online account.
The percentage of queries responded to within 24 hours can be found below. Read our Service Standards here.
We will be updating this news article each month with the preceding month's data.
67.4%
Percentage of calls responded to within 24 hours for 12 months to the end of August 2025.
