The Housing Ombudsman Service requires all registered providers of social housing to comply with their Complaint Handling Code.
They launched a Complaint Handling Code consultation to run between 28 September and 23 November 2023. They want to hear from as many people as possible. They are seeking views about:
- the Code and whether any further improvements can be made to this
- their outline proposals for monitoring compliance and whether these are transparent, proportionate and fair
- what else they might need to consider in fulfilling their new duty effectively and efficiently
They want to encourage all residents to take part and give your feedback on the Code and also their plans to monitor landlords to make sure that they are complying. They are particularly interested in those who are aged between 16 to 34.