Effect on our services & advice for residents Coronavirus: information for residents

Ending your tenancy

If you have decided to end your tenancy with us please read through the information on this page, which includes details of what you need to do as well as a handy moving out checklist.

There are a number of options you may wish to consider if you have chosen to move on from your tenancy with us. In certain circumstances, it may be possible to pass your tenancy on to another member of your family. You may also be able to apply for a transfer or a mutual exchange.

Moving on

How to end your tenancy

Let us know
Allow us to carry out a property inspection
Continue paying your rent
Leave your home in good condition
Ensure your property is empty
Return your keys
  • You need to give us at least four weeks’ notice in writing. 
  • To do this, you need to complete two copies of the Tenancy Termination form as soon as possible. One copy is for you to keep and one is to be sent to us.
  • We will contact you to arrange a visit to your home to assess its condition before your tenancy ends.
  • We will tell you if you need to do any repairs before you move out.
  • Rent is due on your home until the end of the four week notice period you have given. This applies even if you choose to move out before then. Please make sure that you pay all rent you owe before you give back the keys to us.
  • Remember that if you receive Housing Benefit it will only be paid for as long as you are in your home. If you move out before the end of your notice period, your Housing Benefit may stop, leaving you responsible for all rent due. Please speak to your Area Housing Manager for more information about this.
  • You are responsible for both the interior decoration of your property and the garden, so please make sure they are left in good condition, and that you remove all of your belongings and any rubbish before you move out. If you do not leave the property and garden in a clean and tidy condition we will charge for the cost of the works.
  • You will need to repair any damage you are responsible for. If you don’t repair this damage, we will charge you for it.
  • You will also need to turn off the water stopcock on the day you leave. Please test this before we visit and let us know if you are unable to turn it off.
  • We will not buy any carpets, curtains or other household items from you. Additionally, we cannot get involved if you want to sell any items to the incoming tenant.

It is important that we have vacant possession of the property which means no one must be living in your home when you return the keys. It is your responsibility to make sure it is empty.

You must return all the keys you have for your home before 12 noon on the day your tenancy ends. You do not have to bring the keys to us in person – we can either leave a key safe for you to put the keys inside or send you a jiffy bag envelope for you to return the keys to us in. The envelope will need to be sent back to us recorded delivery to make sure they arrive safely the following day. Please be prompt as if they are returned late we will charge you rent up until the point the keys are received. If you do not return your keys on time or some are missing we will charge you for lock replacements.

Moving out checklist

  • Give us four weeks’ notice of your intention to leave.
  • Tell us where you are going so we can get in touch if we need to.
  • Inform the Council Tax office and Housing Benefit office that you are moving to make sure you continue to receive any benefits and are not charged Council Tax for the property.
  • Arrange for the gas, electricity and water meters to be read or you may be charged for a period when you are not living there.
  • Arrange for your TV Licence to be transferred to your new address (telephone 0990 246246).
  • Contact your telephone, internet and digital TV suppliers, where appropriate.
  • Repair any damage you are responsible for and fix any holes in walls.
  • Make sure that your property is in good decorative order and fully vacant before you move out.
  • Ensure your rent account is up to date.
  • Arrange to return all keys (including stores, carports and garage where applicable) before 12 noon on the day your tenancy ends.
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