As a resident your views, experiences and feedback are extremely important to us. They help us shape the services we offer to you, other residents, and to reassess our policies and processes. We want every resident to feel valued, heard and included.
We provide opportunities for residents to give feedback and get involved in all areas of our business including consultations, scrutiny and strategic decision making. Our geography is wide and diverse, and Hastoe residents live in dispersed rural locations as well as in urban settings. To try to accommodate everyone, we’ve developed our own Hastoe approach to resident engagement that brings opportunities to residents, where they live, at a time that suits them, and by using technology where it’s appropriate.
You can find out below how to give your feedback and get involved. We look forward to hearing from you!
Give us your feedback
- Happy with the service you’ve received? Feel free to compliment a member of staff personally, contact our Customer Service Team or send in a comment via MyHastoe.
- Unhappy with the service you’ve received? Please read our complaints policy to find out what qualifies for a formal complaint, what information you need to include and how we will respond. You can make a complaint in a number of ways.
- Got an idea for improving our online service, MyHastoe? Please complete our MyHastoe feedback form.
Watch the Four Million Homes video about the importance of resident involvement
Get more involved
We offer a wide range of opportunities to suit your interest.
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Talk to our Board and Executive Team
Talk directly with Hastoe's senior management on phone days, at face-to-face meetings and during site visits.
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Join a scrutiny panel
Join a panel of Hastoe residents and tell us how we can improve our services, policies, processes and publications.
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Become a Resident Champion
Explore what the Resident Champion role involves at Hastoe and how you can get involved.
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Send us ideas for your tenant e-newsletter
Give feedback on our tenant e-newsletter 'Hastoe at Home'.
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Apply for a community grant
We offer up to £250 to help deliver community-based projects that will benefit Hastoe residents and their local communities.
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Join or set up a residents' association
Residents' associations provide a great opportunity to meet your neighbours, learn new skills and gain confidence in dealing with community issues.
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Set up a community business
One of Hastoe's partners, Plunkett UK, can provide you with help and advice to set up or reinvigorate a community business, such as a pub, shop or cafe.
Looking for something else?
