Complaints self assessment

Hastoe's self assessment against the The Housing Ombudsman's Complaints Handling Code.

The Housing Ombudsman has devised a Complaints Handling Code, which provides a framework for high-quality complaint handling and greater consistency across landlords’ complaint procedures. It's designed to help landlords to resolve resident complaints quickly and review learnings to improve services. 

The Housing Ombudsman expects landlords to carry out regular self assessments against the Code and take appropriate action to ensure their complaint handling is in line with the framework. Hastoe's complaints self assessment can be viewed below.

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Hastoe's complaints policy      Make a complaint

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