Hastoe highly commended at the Housing Excellence Awards 2017

Hastoe Housing Association was highly commended in the category of ‘Best Repairs / Maintenance Scheme’ at the Housing Excellence Awards 2017.
The commendation was presented to Hastoe last night (25 May) at the awards ceremony attended by many of the industry's most senior figures.

In 2016, Hastoe identified the 200 highest users of our responsive repair service and found that the expenditure on their homes was three times the average of other tenants. We began a pilot project to discover the root cause of multiple repairs requests and remedy them.

Hastoe Group Operations Director Anne McLoughlin said: “We are thrilled that our responsive repairs programme has been recognised by these prestigious awards.

“Our project has seen tremendous results as we have been able to enhance our understanding of our tenants’ experience and deliver a more effective service. Repairs requests in the target group are down by 31%, expenditure is down by 38% and complaints around our repairs service are down by more than 50% since the pilot began.

"This fantastic achievement is a testament to the hard work and dedication of all our staff at Hastoe. Congratulations to all who were involved.”

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