Gas safety

Keeping you safe, keeping you warm

Everyone wants a home that's warm and safe. But how can you be sure about yours? As a Hastoe Housing Association tenant you get a free service and safety check of your gas appliances once every year. Fully-qualified gas engineers will give your home the expert treatment to help keep your heating bills down, and give you peace of mind too.

At your convenience
Before our contractor comes to your home to service your gas appliance(s) they’ll write to you with an appointment. Please make sure you respond to the letter to confirm that you are able keep the appointment. If you are unable to keep that appointment, inform our contractor and they will provide you with an alternative time to carry out the service.

It is important that you’re there to let us in to your home as your safety depends on it! Please always ask for identification before you let an engineer in.

Even if you do not have a gas supply you must still provide access to your home so that we can confirm no gas supply exists.

If you do not let us in, we will have no alternative but to seek permission from the courts to enter your home. If this is necessary, we will ask the courts to charge any costs to you.

Need more information?
If you think it's been more than one year since your last safety check then please call Hastoe on 0845 601 5506.
Or, if you’d like more information please click the link below to download our Gas Safety leaflet or contact your regional office to request a copy:

Hastoe Gas Safety Leaflet
Who else can you contact?
For further information, you can contact the Health and Safety Executive (HSE) InfoLine on 0845 345 00555 or by post to:
Health and Safety Executive
Rose Court
2 Southwark Bridge
London SE1 9HS
Click on the link below to view the HSE Gas Safety Leaflets (available in different languages and an audio version).
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