Pay your rent

There are two ways to pay online. You can log into My Hastoe and quickly and securely pay with a credit or debit card.

If you don't have a My Hastoe account you can still pay securely using our guest payment option. You will need your Hastoe reference number.

If you experience any difficulties with this facility please contact the Hastoe Hub  0300 123 2250.
Please allow 3 working days for the payment to show on your rent account. You may find that payments made through your own online banking system appear on your account more promptly.


Pay by Direct Debit - available for all customers

The direct debit scheme is a quick and simple way of paying your rent automatically without the need for queueing in your high street bank. Our direct debit scheme is fully guaranteed and you will retain control as you will be notified at least 10 days in advance of any changes to your payments. We can offer a variety of collection dates and frequencies.

Set up your direct debit quickly and easily by accessing MyHastoe. Alternatively, you can do it by calling the Hastoe Hub on 0300 123 2250. Please have your bank details to hand. Alternatively you can print off the Direct Debit Mandate from and return it to the address shown.


Other ways of paying 

We want to make it as easy as possible to pay your rent. If Direct Debit doesn't work for you, simply click on the relevant tab on the left hand side to find out more about each method. Our online payment section includes a form for paying your rent through a secure system.

If you want other information on rents, service charges or housing benefit, please go to our online version of the resident handbook by clicking on the link to the right of this page.


Rent Arrears

If you want to talk about Rent Arrears you should contact your Area Housing Manager as soon as possible for some advice. We will not accept rent arrears but we will give you every opportunity to pay your rent.

Shift Silver 2018 Investors in People Positive About Disabled People Passiv Haus Trust The Institute of Customer Service