In response to residents' requests, Hastoe is now publishing details of the performance of our repairs contractors.
Hastoe uses a number of different contractors in order to be able to cover a wide geographic area and to provide a number of specialist services, e.g. equipment using renewable sources of energy.
You can read more about how we monitor and manage our contractors in the Repairs section of this website.
Hastoe sets a minimum target of 90% of repairs to be completed on time. Each of our contractors must work to a set of key performance indicators, so we can monitor how well they are performing and quickly address any issues. If a contractor is not performing against these measures, we put in place a 3-month performance plan to help them focus on where they need to improve.
