Hastoe is now a member of Tpas, England's leading tenant engagement experts.
Tpas provides training, support and research, which will help us strengthen resident engagement and create more opportunities for our residents to help influence the services they receive. By working with the experts at Tpas, we will help ensure our colleagues have the skills they need to create effective and lasting change in the communities where our residents live.
George Parkinson, Hastoe Housing Director, says: "We want our residents to have more opportunities to influence the services they receive and to see the impact of their feedback. By joining Tpas, we can access training, research and a wider engagement network that will help us strengthen how we listen to residents and respond to what they tell us.
"Supporting our colleagues with the right skills and resources will help them work more effectively with residents, while providing additional support for residents to engage with and scrutinise our services. Joining Tpas will give us a deeper understanding of our residents’ experiences and help us continue to improve the services we deliver."