How our services are impacted & advice on emergency repairs Coronavirus: information for residents

Aids & adaptations

We can help you to live independently in your home

We can provide a range of aids and adaptations to help our tenants live more independently in their homes. These include:

  • Handrails
  • Lever taps to wash basin, sinks and baths
  • Level access showers
  • Stair lifts
  • Ramps


Get in touch about aids and adaptations

If you would like to talk to us about a potential aid or adaptation in your home, please get in touch.

You can also request a referral through your local council’s Occupational Therapist team from the Adult Social Care or Children with Disabilities teams.

We work with local authorities, occupational therapists, social services, health authorities and home improvement agencies to make sure that we find the most appropriate, practical and cost effective solutions for our residents’ needs.  

We can provide you with information on how to get funding, and can help you complete the paperwork if you wish. We will then work with you and your local authority to get your needs assessed as quickly as possible.

  • Carrying out the works

    Any referrals we receive will be acknowledged within five days and followed up with an appointment to carry out a survey of your needs and your home. Where possible, we will carry out minor works, such as grab rails, within 28 days and major works as soon as is practical.

    Sometimes major works can be complicated and we may need to get planning permission from the local authority, or order specialist equipment. However, we will agree with you when the work can be carried out and will take your personal needs into account to reduce any inconvenience to you.

    We will also comply with all statutory and regulatory requirements in relation to adaptations.

  • Funding

    Hastoe has an annual budget allowance for carrying out minor aids and adaptations and we look to obtain grants, such as the Disabled Facilities Grant, from local authorities to make the available money go as far as possible.

    We are keen to help as many residents as possible so we have to carefully consider the cost of each adaptation.  

    We will only carry out adaptations that are reasonable and practicable for the property. Major adaptations will be considered on a case-by-case basis. If the major adaptation is not suitable or we are not able to source funding, we may have to discuss with you the option of a transfer to more suitable alternative accommodation.

  • Planning ahead

    Most of the new homes we build are built to Lifetime Homes Standards, meaning they have been designed with the potential future needs of residents in mind. The overall aim of The Lifetime Homes Standard is to make homes suitable for people at all stages of their lives.

  • Your views

    Your views on our aids and adaptations service are important to us. Whenever we carry out aid or adaptation work we will invite you to comment on the service you received and the quality of the work carried out.

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