Benefit and Welfare Service

Our Benefit and Welfare Advisors are on hand to assist with all things money-related; from budgeting to applying for benefits, or helping to reduce your bills, we're here to help.


Welcome to Hastoe's Benefit and Welfare advice service! The service is completely free and available to all residents. You do not need to have rent arrears to receive advice and support from our Benefit and Welfare Advisors, and no question or query is too big or too small for the team. 

Things we can help you with:

  • Budgeting
  • Completing a welfare benefits entitlement check
  • Applying for benefits
  • Applying for Discretionary Housing Payments (DHP) which can help with rent or housing costs
  • Assessing your finances, income and outgoings
  • Managing your spending
  • Reviewing your energy costs and helping you switching providers
  • Suggesting other agencies who can help

Explore the real life examples below of how we've helped others experiencing similar circumstances to you. Read the stories to understand just some of the ways we've helped other Hastoe residents. Are you familiar with any of these situations? If so, we can help!

I just wanted to say what a brilliant service this is and how helpful and supportive Mark has been in helping me deal with my Discretionary Housing Payment (DHP). He advised on how to fill out the form and how to chase the assessor of my application. Mark also rang on numerous occasions themselves to try and facilitate the process. I found Hastoe very approachable, easy to talk to, kind yet professional and knowledgeable.

Amanda Hastoe resident

Meet the Team

Get in touch

To find out how our Benefit and Welfare Advisors can help you please complete the request form below. Alternatively, you can get in touch with your Housing Officer directly and ask to be referred.

The sooner you contact us, the sooner we can help you.

Other organisations that can help

As well as the money advice service that we provide, there are a number of other organisations who may be able to help you review your financial situation:

You can find advice on being made redundant, finding work, claiming benefits and managing debts here.

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