Advice and what to do in an emergency Coronavirus: information for residents

Money advice

We have two Money Matters Advisors on hand to help you with a range of financial issues.

Financial support due to coronavirus

The government and other organisations are providing specific support and advice for people who are experiencing financial difficulty due to the impact of coronavirus. We will continue to add to the list below as we hear about them:

Support for residents on gas and electricity prepayment meters

Many energy firms are putting in place measures to help prepayment customers. Plans include posting cards loaded with emergency credit to those unable to leave home if they need to self-isolate. Contact details for some of the main energy suppliers are listed below. More information can also be seen on the Money Saving Expert website.

  • British Gas - 0333 202 9802
  • EDF - 0333 200 5100
  • EON - 0345 052 0000
  • N Power - 0800 073 3000
  • Scottish Power - 0800 027 0072
  • SSE - 0345 026 2658

General money advice

Our Money Matters Advisors are also on hand to help with a range of financial questions and concerns. The service is free and available to all our residents. You do not need to have rent arrears to receive advice and support from our Money Matters Advisors.

They can help you with:

  • Budgeting
  • Completing a welfare benefits entitlement check
  • Applying for benefits
  • Applying for Discretionary Housing Payments
  • Assessing your finances, income and outgoings
  • Managing your spending
  • Reviewing your energy costs and switching providers
  • Suggesting other agencies who can help.

Our Money Matters Advisors have helped our residents to improve their finances in a number of ways, including increasing one tenant’s income by £200 per week through a benefit check and application, saving tenants up to £240 per year on fuel bills by helping them to switch energy providers, and generating a backdated benefits payment of over £14,000 plus ongoing weekly payments for one of our tenants.

Free money advice

To find out how our Money Matters Advisors can help you, please contact your Area Housing Manager directly or contact us and ask to be referred.

The sooner you contact us, the sooner we can help you.

Other organisations that can help

As well as the money advice service that we provide, there are a number of other organisations who may be able to help you review your financial situation:

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