Discover what it's like to work in our Finance team
Morgan has worked with us at Hastoe since 2019. His job is vital in enabling us to continue providing affordable homes for all our residents and rural communities. Here, we walk through what a typical work day looks like for Morgan at the moment.
9:00am: The first thing Morgan does every morning is check his emails and listen to any voicemails, so he can see what queries have come in from colleagues and tenants. He says:
10:00am: Morgan's currently the only person in the Finance team who's regularly working in the office. So to support his colleagues who are still working from home, he's been doing a range of financial administrative tasks, which mainly involves dealing with "lots and lots" of cheques and sending out letters.
11:00am: For the most part, the Finance team has been able to adapt smoothly to home working, and it's even enabled them to modernise some processes such as rent refunds. However, remote working for the Customer Services team has meant that they've been unable to process residents' payments over the phone, so Morgan has been leading on a project to resolve this issue:
1:00pm: After lunch he makes a start on preparing for the monthly rent review, which ensures that our rents and service charges increase or decrease in line with their agreements and Government guidance. Morgan pulls out the relevant data from our systems, goes over it to ensure that the correct accounts are being reviewed, calculates what the appropriate increases or decreases are and what the services charge should be. Once the review has taken place, he and his team send out letters to the residents and deal with any queries or questions that it generates.
3:00pm: As part of his role Morgan attends regular meetings with various teams about major works and service charges. He explains:
4:00pm: Recently, Morgan has been training our Housing Officers on our direct debit system. This is so they can view, amend, and set up new direct debits, which allows them to make any necessary amendments when reviewing accounts. Morgan collaborates with lots of different departments, which for him is what makes working in rent and service charges so interesting. He says:
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