Salary: £41,120 per annum
Location: Mobile (Exeter based or surrounding areas) with attendance at West Regional Office as required.
Hours: 35 hours per week
Benefits: 25 days excluding UK Public/Bank Holidays plus 1.5 days complimentary leave, option to purchase additional annual leave, car leasing scheme, healthcare cash plan, pension plus more
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
We have an opportunity for a part time Repairs Officer to join our West Region team. The successful candidate will work closely with our Customer Service Centre, Property Administration team and our external contractors. They will be expected to provide excellent customer service to our residents, while ensuring Hastoe maintains and repairs its properties economically and in accordance with the legal requirements.
This position is principally to cover the county of Devon. Ideally applicants would be based within commuting distance of Barnstaple and Exeter.
Duties will include:
- Inspecting defects in dwellings and specifying cost-effective repairs.
- Carrying out domestic surveys, determining any necessary remedial works and specifying appropriate repairs.
- Assisting with the specification and inspection of planned maintenance works.
- Assisting with the maintenance of accurate stock data.
- Carrying out pre and post void inspections including specifying works and liaising with colleagues in the Housing team.
About you
You will need to have good working knowledge of building pathology, Building Regulations and Health & Safety legislation. You will also need:
- The ability to adapt, organise and prioritise your workload while maintaining excellent attention to detail.
- Experience of delivering high standards of customer service to all customers and stakeholders internal and external.
- To be aware of regulations concerning fire prevention, legionella and asbestos.
- To have a knowledge of building construction and willingness to undertake training
- To be computer literate and have the ability to learn new systems (Hastoe uses MIS).
- To have excellent organisational and communication skills.
- To hold a valid driving licence and have use of your own vehicle.
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 25 days, excluding UK Public/Bank Holidays (pro-rata for part time) plus 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on a matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Phillip Birr, your hiring manager:
“The Property team strives to provide the best possible service to its customers. Each day presents different challenges making this role interesting and rewarding. We recognise the importance of our employees’ professional development and we support staff as much as possible throughout their journey with us. We very much look forward to welcoming our new Repairs Officer to the Hastoe family and being an integral part of the team.”
How to apply
Please send your CV to recruitment@hastoe.com by midnight on Wednesday 22 May 2024.
We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Phillip Birr at pbirr@hastoe.com or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks.
