Salary: £65,000 per annum
Location: Hybrid, with minimum one day a week in our West office
Hours: Full time (35 hours)
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
Reporting to the Property Director, the Property Maintenance Manager is responsible for the effective delivery of responsive repairs and void works across Hastoe’s East Region. You will ensure services are customer‑focused, compliant with legislation and policy, and delivered within agreed budgets and performance targets.
This is a senior operational role with responsibility for leading and developing a team of Property Maintenance Surveyors and Maintenance Assistants and working alongside the Contracts Manager driving continuous improvement across repairs, damp and mould, and void services.
Duties will include:
- Leading and developing a team of Property Maintenance Surveyors to deliver high‑quality, customer‑focused responsive repairs and void services.
- Setting and managing regional budgets for responsive repairs and voids, ensuring services are delivered within agreed financial controls.
- Managing repairs and maintenance contracts, working closely with the Contracts Manager and Performance Manager to monitor performance and enforce contractual standards.
- Ensuring repairs services are delivered in accordance with statutory, regulatory, and health and safety requirements.
- Overseeing the effective management of damp and mould cases, ensuring responses meet policy and legal timescales while driving wider service improvements.
- Managing complex repair issues, ensuring appropriate inspections, specifications, and solutions are in place.
- Working collaboratively with housing, assets, and other teams to ensure seamless service delivery and minimise rent loss through timely void turnaround.
- Engaging with residents to support service delivery, feedback, and continuous improvement.
- Contributing to the development and review of policies and procedures within the maintenance service.
About you
You will be an experienced property professional with strong leadership, technical expertise, and a customer‑focused approach.
You will have:
- A recognised degree‑level surveying qualification and membership of RICS (Associate or above).
- Proven experience managing repairs or planned maintenance contracts.
- Strong experience diagnosing complex building defects and overseeing effective repair solutions.
- Demonstrable experience managing and developing teams, including remote working arrangements.
- Experience setting and managing budgets.
- Excellent communication skills, with the ability to engage residents and influence stakeholders.
- Strong IT and data analysis skills, using insight to drive service improvement.
- A full driving licence and access to a vehicle.
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Kirsty McGivney your hiring manager
"This role is critical to ensuring our customers receive a reliable, high‑quality repairs service and that our teams feel supported to do their best work. You’ll play a key part in setting standards, leading people, and shaping how we continue to improve our maintenance services. If you’re passionate about customer service, leadership, and delivering tangible improvements, I’d really encourage you to apply."
How to apply
Please send your CV and any supporting statement to recruitment@hastoe.com by midnight on 10/05/2026
We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Kirsty McGivney at kmcgivney@hastoe.com or 0300 123 2250 or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks. Follow the link for further information on this:
