Salary: £13,760.47 per annum (£24,330 FTE)
Location: Hybrid (One day a week in either our Dorchester office or our East office near Stansted)
Hours: 19 hours per week Mon/Tue (09:00 – 17:00) and Fri (09:00 – 14:00)
About us
Hastoe owns and manages more than 7,500 homes across England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
We are looking for a second Team Administrator to join our Planned Works Team in the Property Directorate to help deliver our planned and major works programmes. The successful candidate will work with a great team of colleagues to help deliver these programmes and projects, while also providing technical knowledge and expertise to their colleagues. You will work closely with the existing administrator to ensure all administrative activities for the team are managed.
Our planned and major works projects typically include: arranging works identified by fire risk assessments; cyclical redecorations; window and door replacements; re-roofing; heating upgrades; kitchen and bathroom replacements; overseeing major or complex repairs; defect surveys; and Decent Homes Standard works.
This is a hybrid role, with attendance required at either Hastoe’s Dorchester office or East office near Stansted at least one day per week, along with occasional travel to contractor meetings.
Responsibilities will include
- Liaising with contractors, responding to queries, updating customers.
- Ensuring the housing management systems are up to date at all times.
- Carrying out customer satisfaction surveys and following up responses.
- Providing statistics on customer satisfaction for monthly contractor meetings.
- Reviewing and processing contractor payment requests in line with individual contracts, referring as appropriate to Surveyors.
- Compiling, collating and processing statistical information.
- Taking Minutes of meetings.
- Preparing and responding to queries relating to Section 20 notices for planned works.
About you
Our ideal Planned Works Administrator will have:
- A good working knowledge of housing associations.
- Previous experience of construction and health and safety legislation.
- A proven track record of delivering excellent customer service.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office applications, including Excel, Word, SharePoint and Outlook.
- The ability to manage multiple tasks effectively and deliver successful outcomes with support from the team.
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 32 days full time equivalent, including bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave after passing the probation period.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Tom Newman, your hiring manager:
“We are a small but dedicated team managing a variety of interesting programmes and projects. We support our colleagues to provide the best quality service to our residents and colleagues. Hastoe offers the opportunity to be involved in providing safe, affordable and well-maintained homes within a caring setting, making working days satisfying and professionally fulfilling.”
How to apply
Please send your CV and any supporting statement to recruitment@hastoe.com by midnight on 11 March 2026.
We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Tom Newman at tnewman@hastoe.com. For enquiries about the application process please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks.
