Salary: £27,945 per annum.
Location: East Region.
Hours: Full time (35 hours) 08:00 -16:00.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
This is an exciting, varied role and a great opportunity for an IT Support Technician to progress their IT career and develop their skills. From being the first point of contact for IT issues to configuring hardware, you’ll be making a positive impact and helping your colleagues every day.
Duties will include:
- Providing first and second line support to employees via Hastoe’s IT Servicedesk, including logging tickets, taking ownership of issues and resolving where possible, and keeping customers updated on progress.
- Managing user accounts, for Active Directory, 365 and other systems.
- Setting up, maintaining and repairing hardware and software, such as computers, mobiles, tablets, desk phones, printers and other equipment.
- Checking backups, server health, automated job completion and other system checks.
- Supporting employees by providing IT guidance, inductions and training. Attending East Region offices or meetings as required.
About you
We are looking for someone with strong technical and interpersonal skills, accompanied by a positive, can-do attitude and a willingness to learn This is a varied role where no two days are the same – if you have the technical knowledge along with the ability to keep that personal touch (which Hastoe is known for), then we’d love to hear from you.
You will also need:
- A wide foundational knowledge of IT infrastructure gained through experience and/or qualifications; including Microsoft Windows systems, Office365, networking, hardware setup and maintenance.
- The ability to listen effectively, and use that information to analyse and solve problems.
- Excellent interpersonal skills to give our users a first-class customer service, whether in person, over the phone or in writing.
- The ability to multi-task, prioritise effectively and meet deadlines.
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Richard Blainey, your hiring manager:
"You will be an essential part of our IT service delivery. Based in the East region, a key part of your role will be supporting the customer-facing staff working there. You will be taking ownership of issues and seeing them to completion, with the help of your IT colleagues, of course! It's an ideal role to use your existing skills and learn new ones, and also to feel valued in making a positive contribution to the business running smoothly."
How to apply
Please send your CV and any supporting statement to recruitment@hastoe.com by midnight on 23 October.
We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Richard Blainey at rblainey@hastoe.com or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks.
