Salary: £38,480 - £44,720 per annum
Hours: Full time (35 hours)
Location: The role is home based and covering a patch in Somerset and Dorset, there will also be travel to the West Region office in Dorchester on a monthly basis
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
As one of our Housing Officers, you will be responsible for delivering housing services directly to the residents on your patch reporting into a Regional Housing Manager. You will deliver a great range of services to our residents, including:
- Managing rent accounts
- Managing anti-social behaviour
- Letting empty homes
- Resident engagement and community events
- Managing estate services and undertaking health and safety inspections
- Tenancy management
This role offers a great opportunity to make real impact on people’s lives, developing the skills and experience to start or continue your career in housing.
This is a role where no two days are the same.
Take a look at the full job description here to find out more about this exciting role.
About you
You will need to be customer focussed and enjoy getting out and about meeting our residents. You will be able to work remotely and be able to manage your time effectively.
You will be organised, have an eye for detail and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.
You will need to be able to drive and have access to a vehicle as all of our Housing Officer patches cover a large geography.
You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:
- Previous experience in housing management or a customer service background
- Knowledge of rent collection processes
- Commitment to providing excellent customer service
- Excellent time management skills
- Strong team player
- Flexibility and the ability to work in a dynamic environment
- Access to your own car for business use
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Lucy Harris, your hiring manager:
“Working in the Housing team is great because no two days are the same, this role is a great opportunity to join an amazing team and organisation where you will be fully supported to develop. Starting at Hastoe I felt really welcomed, I had a full induction meeting people across the group. Hastoe as an organisation is great at developing people offering training opportunities which will help you progress your career.”
How to apply
Please send your CV and a supporting statement to recruitment@hastoe.com by midnight on Sunday 24th May 2026.
Your supporting statement should outline why you are interested in this role and what skills you think you could bring to the Housing team.
If you would like to find out more about the role please contact Lucy Harris, Regional Housing Manager, at lharris@hastoe.com or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks.
