Homeownership Administrator (6 Month FTC)

Salary: Up to £26,000 per annum depending on experience.

Hours: Full time.

Location: Remote based within Southeast of England. You may be required to attend meetings at our Essex estate office or on occasion any of the Hastoe offices.

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

About the role

The Home Ownership Administrator, will provide essential administrative and operational support to the Homeownership team for a period of 6 months, helping to ensure efficient and effective service delivery to leaseholders, shared owners, and freeholders.

The postholder will be responsible for supporting key processes and correspondence related to leasehold, shared ownership and freehold management, as well as income collection, and customer engagement. This role is pivotal in helping Hastoe meet its commitments to residents and maintain positive relationships.

Duties will include:

• Providing comprehensive day-to-day administrative support to the wider homeownership team, assisting with meeting coordination, reporting, and document management.
• Supporting legal and complex homeownership matters by processing legal notices, assisting with consultations and disputes and maintaining accurate records.
• Delivering high-quality customer service by effectively handling queries, attending resident meetings, and collaborating with internal teams to ensure a smooth and responsive experience for homeowners.
• Managing general inboxes, respond to customer queries, and carry out routine administrative duties such as scanning, filing, and data entry.
• Supporting with administering the recovery processes for arrears such as major works contributions, court costs, and rechargeable repairs.
• Acting in accordance with Hastoe Group’s policies, values, and legal obligations -ensuring compliance with health and safety, data protection, anti-fraud measures, and equality standards - while participating in training and undertaking additional duties as required.

About you

You will need to have proven experience in administration, particularly within housing. The role requires excellent written and verbal communication skills, a strong commitment to delivering high standards, and the ability to stay well-organised, meet tight deadlines, and effectively juggle multiple tasks at once.

You will also need:

• A minimum of GCSEs (or equivalent) in English and Mathematics.
• Problem-solving skills and a proactive approach to resolving issues.
• The ability to work independently and as part of a team.
• To be flexible and adaptable to change.

Read more detail in the Job Description​

Benefits provided

Annual Leave:  Starting at 24 days per annum, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

See the full list of benefits you'll receive as a Hastoe employee

How to apply

Please send your CV and any supporting statement to recruitment@hastoe.com by midnight on 30 April 2026.

We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.

If you would like to find out more about the role or for enquiries about the application process, please contact the HR Team at recruitment@hastoe.com.

This post is subject to background checks.