Salary: £43,987.50 per annum
Hours: Full time (35 hours)
Location: Home-based with occasional travel to Hastoe offices or schemes.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
You will play a key role in managing the relationship between Hastoe and its leaseholders, shared owners and freeholders. You will ensure compliance is upheld with leases, legislation, and internal policies, while supporting residents with advice and managing a range of property and legal matters. The role also supervises and acts as deputy to the Home Ownership Manager as required.
In addition to managing and supporting the Home Ownership Assistant duties will include:
- Managing the shared ownership, leasehold and freehold portfolios.
- Overseeing complex escalations whilst ensuring legal and regulatory compliance is upheld.
- Supporting processes such as variations, enfranchisement, debt recovery and breach of lease cases.
- Collaborating with solicitors, finance and internal teams to ensure smooth delivery and promote excellent customer service.
- Attending resident drop-in days, scheme inspections and consultations where necessary.
About you
You will have experience in housing management, particularly with leaseholders and shared ownership schemes. You will have the ability to work with a variety of stakeholders varying in seniority, accompanied by excellent written and verbal communication skills.
In addition, you will:
- Be able to confidently interpret leases and freehold agreements.
- Be able to manage complex leasehold cases including legal enforcement.
- Have strong organisational skills to aid with the management of multiple priorities.
- Be customer focused, resilient under pressure, detail driven, and committed to fairness, professionalism, and high standards.
- Be proficient with the use of I.T. systems, including Microsoft Office and specialist housing management software.
- Be willing to study for a professional qualification. Minimum level 3 CIH – Chartered Institute of Housing (if not already obtained).
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Meghan Rank, your hiring manager:
This is a dynamic and multifaceted role at the heart of the Homeownership team. You’ll be joining a close‑knit, down‑to‑earth team within a friendly and supportive organisation where your ideas are valued, and your contribution genuinely makes a difference.
How to apply
Please send your CV and any supporting statement to recruitment@hastoe.com by midnight on 5 April 2026.
We may be conducting interviews as the recruitment progresses and may close the vacancy before the date specified. We recommend applying early.
If you would like to find out more about the role or enquiries about the application process, please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks.
