Home Ownership Assistant

Application deadline: midnight on Thursday 18 July

Salary:  £27,000 (full time) or £13,500 (part time job share)

Hours:  Full time (35 hours) or part time (17.5 hours to be worked over a minimum of 3 days between Monday and Friday)

Location:  Hybrid (home-based with one day per week in our Hampton Wick office)

Benefits: 24 days excluding UK Public/Bank Holidays (pro-rata for part time) plus 1.5 days complimentary leave, option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension plus more.

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.

We’re passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives then we want to hear from you.

About the role

We are looking for a Home Ownership Assistant to be based at our Hampton Wick office.

As a member of our Home Ownership Team, you will be responsible for assisting the Home Ownership Manager in delivering services directly to leaseholders and freeholders. You will deliver a range of services to our residents, including:

  • Managing rent accounts for shared ownership and freehold properties
  • Preparing sales packs
  • Responding to queries
  • Preparing Notices of Transfer

This role offers a great opportunity to make a real impact on people’s lives, developing the skills and experience to start or continue your career in housing.

About you

You will be customer focused and able to work remotely while managing your time effectively.

You will need to be organised, have an eye for detail and enjoy getting ‘stuck in’ to resolve issues, working in partnership with Hastoe’s colleagues and external organisations.

We want you to be committed to the role as we are in developing you in the role, supporting you with access to training and career development. You’ll also need:

  • Previous experience in home ownership or a customer service background
  • To be committed to providing excellent customer service
  • Have excellent time-management skills
  • Be a strong team player
  • Be flexible
  • Have access to your own car for business use

Read more detail in the Job Description

Benefits provided

Annual Leave: Starting at 24 days, excluding UK Public/Bank Holiday (pro-rata for part time) plus 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions are based on a matching of your own contribution level plus 2%, up to a maximum of 8% employer contribution.

See the full list of benefits you'll receive as a Hastoe employee

A personal note from Claire Owen, your hiring manager:

“Working in the Housing Team is great because no two days are the same. This role is a great opportunity to join an amazing team and organisation where you will be fully supported to develop.”

How to apply

Please send your CV to recruitment@hastoe.com by midnight on Thursday 25 July 2024.

We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.

If you would like to find out more about the role please contact Claire Owen, Regional Manager, on 07917 178657 or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.

This post is subject to background checks.

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