Estate Services Manager

Salary:  £46,112 full time (pro rata for part time)

Hours:  35 hours per week full time or a minimum of 18 hours per week part time to be worked over a minimum of 3 days between Monday and Friday.

Location:  Mobile (home based with the ability to visit Hastoe housing schemes in our East region)

Contract:  Permanent

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.

We’re passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives then we want to hear from you.

About the role

Our residents have told us that they want improved estate and caretaking services, so we are expanding our estate services team and looking to recruit either two part-time or one full-time Estate Services Manager. We are looking for the right person to lead and grow the team to meet customer requirements.

Reporting to the Regional Manager, this new role will manage a combination of directly employed estate staff and contractors undertaking cleaning and grounds maintenance services. The post holder will need to work across the organisation to ensure that our estate services have a focus on quality, value for money, health & safety and resident satisfaction.

This role would most likely suit someone living in South West of London, Surrey or Berkshire.

About you

We are looking for someone with:

  • Experience in estate services contract management and procurement.
  • Experience in managing people with proven experience in managing remote front-line teams.
  • Excellent customer service skills.
  • Excellent communication skills to a range of audiences, both written and verbal.
  • Good IT skills and the ability to use housing management and other specialist software.
  • A valid driving licence with use of your own vehicle.

Read more detail in the Job Description

Benefits provided

We’re all about being flexible and believe work is a thing you do, not a place you go.

We will support both your personal and professional development and have a range of training opportunities to help you achieve this. Our other benefits include 25 days annual leave (increasing to a maximum of 28 days with service) plus 1.5 days complimentary leave per year, online discount schemes, enhanced pension, employee assistance programme, health cash plan, plus more.

See the full list of benefits you'll receive as a Hastoe employee

A personal note from Claire Owen, your hiring manager:

“Working as part of the Housing Management team you will be fully supported in your management career. This role is newly created and the right candidate will have the opportunity to make it their own.”

How to apply

Please send your CV to by midnight on Thursday 29 February 2024.

We will review CVs as they come in and carry out interviews throughout the recruitment process. We reserve the right to close this vacancy early should we find a suitable candidate.

If you would like to find out more about the role please contact Claire Owen, Regional Manager, on 07917 178657.

For enquiries about the application process, please contact the HR Team at or call 020 8973 0435.

This post is subject to background checks.

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