Salary: £34,071 pa.
Location: Dorchester office
Hours: Full time (35 hours)
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
This role will manage a team of Customer Services Advisors ensuring that they provide a high quality and comprehensive service to customers, with the aim of providing a first point resolution.
About you
We’re looking for someone with:
- Experience of managing, motivating and leading a team.
- An ability to provide an excellent service to customers in stressful situations and where you might not be able to facilitate their request.
- Empathy as well as the ability to offer solutions to problems.
- Excellent IT skills, with the ability to use specialist software.
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Adam Wheelhouse, your hiring manager
“We are a dynamic and exciting team, who always strive to provide excellent service to our residents. We continue to evolve and change the way in which we deliver our services to our customers and we continue to receive high levels of positive feedback. We are excited for the new person to take on this role to continue to improve our delivery and services.”
How to apply
Please send your CV to recruitment@hastoe.com by midnight on Friday 28 November 2025.
We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Adam Wheelhouse at awheelhouse@hastoe.com or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks.
