Salary: £13,884 per annum (£26,996 FTE)
Location: Office based in Dorchester, Dorset
Hours:
Part Time (18 hours);
Monday: 12.30-17:00 (4.5h)
Tuesday: 12.30-17:00 (4.5h)
Thursday: 12.30-17:00 (4.5h)
Friday: 12.30-17:00 (4.5h)
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
You will be part of our friendly and supportive team that acts as the first point of contact for customers experiencing issues with their repairs.
- Dealing with customer enquiries via telephone, email, live chat and our online portal.
- Liaising with colleagues to resolve repairs for customers.
- Liaising with external contractors in the delivery of our repairs service.
- Using IT systems in recording and logging communications with customers and reviewing information.
About you
You will have:
- Experience of working in a busy, customer-facing environment.
- A friendly, positive telephone manner.
- An empathetic touch and ability to offer solutions to problems.
- Ability to provide excellent services with a quick turnaround.
- Excellent IT skills with the aptitude to use specialist software (training provided).
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 25.5 days, including bank holidays plus 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Hannah Whitely, your hiring manager:
“In this role, you’ll be the reassuring voice our customers rely on to handle their repair requests with empathy and efficiency. We are looking for someone who thrives in a dynamic environment, enjoys problem solving and is passionate about helping others. Your skills and experience will be valued and celebrated. We foster a supportive, inclusive workplace where every team member can grow and excel. As an award-winning housing association, we hold ourselves to high standards so we can make a real difference to people’s lives.”
How to apply
Please send your CV to recruitment@hastoe.com by midnight on Sunday 4 January 2026.
We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Hannah Whitely at hwhitely@hastoe.com or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks.
