Salary: £28,640.10 per annum FTE
Location: Office based in Dorchester, Dorset
Hours: 21 hours a week between 9am-5pm Monday to Friday. Variable days however Fridays will be mandatory.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
You will be part of our friendly and supportive call centre team that acts as the first point of contact for customers experiencing issues with their repairs.
- Dealing with customer enquiries via telephone, email, live chat and our online portal.
- Liaising with colleagues to resolve repairs for customers.
- Liaising with external contractors in the delivery of our repairs service.
- Using IT systems in recording and logging communications with customers and reviewing information.
About you
You will be reliable, highly organized and able to perform well during periods of high workload. You will have experience of working in a busy, customer-facing environment, handling a variety of different stakeholders. You will be a problem solver that possesses key soft skills as well as having the ability to add an empathetic touch when handling queries.
In addition, you will:
- Have a friendly, positive telephone manner accompanied with strong writing skills to aid the inputting of data on our systems.
- Have excellent I.T. skills with the aptitude to use specialist software (training provided).
- Be able to provide excellent services with a quick turnaround.
- Possess excellent I.T. skills with the aptitude to use specialist software (training provided).
- Have experience of working in a busy, customer-facing environment.
- Be able to compile, process and analyse statistical data to create reports that are to be presented to stakeholders.
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 24 days, plus bank holidays (pro-rata for part time) plus 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Hannah Whitely, your hiring manager:
“In this role you won’t just be answering calls; you’ll be the reassuring voice that our customers rely on when they need assistance the most. Your ability to empathise and efficiently handle repair requests will make a real difference in their day to day lives.
We are looking for someone who thrives in a dynamic environment, loves problem solving and has a genuine passion for helping others. Your experience and skills will not only be valued but also celebrated here.
We believe in fostering a supportive and inclusive workplace where every team member can grow and excel. We expect high standards, but you will enjoy working at the heart of an award-winning housing association that makes a real difference to people’s lives.”
How to apply
Please send your CV to recruitment@hastoe.com by midnight on Thursday 30 April 2026.
We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Hannah Whitely at hwhitely@hastoe.com or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks.
