Working in the Business Systems team

Nicola Scott, Business Systems Manager, tells us what her team does to help keep Hastoe tenants comfortable and safe in their homes.

Our focus here at Hastoe is building and managing affordable and sustainable housing developments in rural communities across the south of England. In order to do this, we have a range of systems behind-the-scenes that ensure our tenants are safe and comfortable in their homes and that Hastoe continues to be an effective landlord.

These business systems help us maintain relevant records for all our tenants, ensure that their rent is paid, that their enquiries are answered and any repairs that need doing are booked in and carried out.  And as the team that manages them, we work to ensure that all our business systems are performing effectively and working for Hastoe colleagues, which in turn helps us all deliver a better service to our tenants.

At Hastoe we use a range of systems to support the work we do. These include housing management, accounting and documentation systems, as well as online portals for our residents and contractors. 

I love the fact that I could be working with a colleague and they’ll say that before I helped them it took them three hours to do a particular task. We can show them better processes and ways of working. The thanks you get because you’ve saved people time is just lovely and it’s what keep us going.

As a team we also deliver training, resolve issues and develop new processes on our internal and web-based business systems, which means no two days are the same. Another member of the team describes what she enjoys most:

Every day is different, which I love. One minute you can be talking to our suppliers and the next minute training colleagues on our systems. I like the fact the work we do can be challenging but also very rewarding. You get a real sense of achievement when you resolve an issue. It’s also great to know that all of the work we do in supporting our colleagues and improving our business systems goes towards achieving Hastoe’s goal of providing an excellent customer service.”

The Business Systems team really does sit at the heart of Hastoe, supporting and improving processes that keep our residents happy in their homes. It often means life in the team is busy but we know all the work we do is really valued.

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