Discover what it’s like to work in our IT team
Our IT Team makes sure that all of our systems run smoothly whilst developing the systems for functionality, performance and security. IT Technician, Reece, has been at Hastoe since April 2022. Reece works predominantly in the Hampton Wick office, although he does have the choice to work from home and he visits the other two regional offices every couple of months.
Here, we find out what a work day looks like for Reece.
9:00am: Reece starts his day by checking his emails and the IT helpdesk emails. Although the helpdesk emails are a shared responsibility of the IT team, Reece deals with most of the enquiries. He says:
10:00am: Reece checks any tickets (issues) raised by colleagues from the evening before and that morning. He problem solves as he goes, sometimes needing to do additional research to find a solution to an issue. As a general rule, Reece deals with quick fixes first then moves on to the harder challenges that will take longer.
11:00am: In a break between tickets, Reece calls a new starter to give an IT induction. In the session, he talks through the basics of how to use the different systems, teaches how to report problems and gives an overview of Microsoft Outlook and Teams if they've never used them before.
11:30am: By now, the initial ticket list has calmed down and Reece focuses his attention on any harder to solve problems from the day before.
2:00pm: After Lunch, Reece sets up new laptops for the new starters. He loads the appropriate software onto each laptop that corresponds to each job role.
3:00pm: Reece enrols himself on a training course for a ITIL foundation certificate. He says:
3:30pm: In any spare time between working on tickets, Reece completes project work. He is currently working on loading new software onto every laptop (over 100) in the company. He also completes some intranet updates to iron-out any problems with the new internal platform.
4:30pm: Reece does a final check of any tickets to see if anything urgent has come in that he can fix before finishing for the day.