Resident involvement

There are a variety of ways that residents can get involved in providing feedback, improving our services, and helping other residents with the issues that matter most to them. Find out more about joining one of our resident scrutiny groups, becoming a Resident Champion, or setting up a Residents' Association in your local area.

Join a resident scrutiny group

We have developed a number of groups which enable residents to scrutinise key areas of our service such as how we manage damp and mould, building safety and complaints. These groups help us to identify where improvements can be made. We plan to run more groups on a range of different topics and in a number of different ways. If you are interested in taking part, please contact us via MyHastoe or call our Customer Service Team on 0300 123 2250.

Topics for group discussion include:

  • Services for disabled residents
  • Damp and mould
  • Building safety
  • Complaints
  • Annual Report for Tenants
  • Hastoe's Business Strategy
  • Repairs service
  • MyHastoe online service

We use feedback to review and improve our services and right now we are looking for residents to get involved in the scrutiny groups listed below:

Join our complaints scrutiny group

Join our disability scrutiny group

MyHastoe Feedback 

Give us feedback on your MyHastoe experience 

Resident Champions

Resident Champions support our Housing Officers by acting as our eyes and ears on the ground and monitoring the effectiveness of service contracts, such as cleaning and repairs, at our housing developments.

Find out more about becoming a Resident Champion

Residents' Associations

Residents' Associations provide a great opportunity to meet your neighbours, learn new skills and gain confidence in dealing with community issues. 

A group can be formed for many reasons, including:

  • To encourage community spirit
  • To identify and try to solve problems that affect all residents in the area
  • Campaigning for or against something
  • Gaining a greater voice than you would have as an individual
  • Arranging outings and social events.

If you are interested in setting up a resident's association in your area, the first step is to talk to us and start an informal group. After meeting as a group for a while, you might decide to set up a more formal committee with a chairperson, secretary and treasurer. This is easier than you might think, and we’re here to support you and help you to decide the best way to make decisions about what happens in your community.

Please get in touch with your Housing Officer if you would like to play a role in starting a resident's association in your neighbourhood.

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