Data Protection

Hastoe’s policy is to ensure that the privacy of everyone dealing with us can be assured that all personal information about them will be handled sensitively and with due regard to its confidentiality.

Hastoe will:
  1. comply with the law regarding the protection and disclosure of information.
  2. treat all personal and sensitive organisational information as confidential.
  3. not disclose personal information without the prior consent of the individual concerned
We will respond to your request as quickly as possible however by law we have up to 40 days to provide you with the information you have requested. We charge a minimum of £10.00 administration fee for collating the information which must be paid in advance.

Governance Information

Hastoe Group is registered under the Data Protection Act 1998. Our registration numbers for the companies in the Group are listed below for information:

Hastoe Housing Association – Z7419081
Hastoe Wyvern Housing Association – Z5528342
Sustainable Homes Limited – Z1615907

The Hastoe Group’s Data Protection Officer is the Assistant Company Secretary, Carly Robinson. If you have any further questions on data protection or on what data Hastoe holds on you, email Carly on

To read a copy of our data protection policy please click here

General Data Protection Regulation (GDPR)
Hastoe Group is taking steps to become compliant with the General Data Protection Regulation which will come into force in 2018. 

The Data Protection principles are:
  1. Personal data shall be processed fairly and lawfully.
  2. Personal data shall be obtained for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
  3. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
  4. Personal data shall be accurate and, where necessary, kept up to date.
  5. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  6. Personal data shall be processed in accordance with the rights of data subjects under the Data Protection Act 1998.
  7. Appropriate technical and organisational measures shall be taken against unauthorised and unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
  8. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
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