In response to residents' feedback on repairs, we procured three new contractors in October 2025. During their three-month mobilisation period, two exceeded our 90% service delivery target.
Just five months on, we have already received very positive feedback from residents about Aslett's Ltd's service in February:
- "Absolutely brilliant."
- "The new company are fantastic. The gentleman who came was so professional."
- "The problem was resolved efficiently. The contractor was nice and professional."
- "Very good service."
- "Excellent contractor - reliable and punctual. Professional and friendly operative. Tidy worker."
By the end of March, Aslett's Ltd were completing 91.8% of orders on time.
Hastoe uses a range of contractors to ensure we can cover a wide geographic area and provide specialist services, such as working with renewable sources of energy. We set a minimum target of 90% of repairs to be completed on time. Each contractor works to a set of key performance indicators, allowing us to monitor performance closely and quickly address any issues.
You can view all our contractors' repair performance by clicking the button below.
View our monthly contractor performance
