Planned works include health and safety works, external decorations, and the replacement of components such as kitchens, bathrooms, heating systems and windows. Our programme for replacing them is based on how long they are expected to last.
Each year we carry out hundreds of improvements and invest £6 million in our existing homes.
The health and safety of all our residents is of critical importance to us. We prioritise those works that respond to recent health and safety assessments we have conducted, and that ensure we are meeting all current legislative requirements. We also want to make sure our homes are in good condition to meet any future legislative or health and safety requirements.
We review the condition of all our homes every five years, and this information is used to plan whether we replace individual components. We have commissioned Rand Associates to update records of the condition of all our homes. They are due to complete these inspections by autumn 2026 and the results will help us plan our future programme for maintenance and home improvement works.
What is the process?
When your property is due for review, we will send you a letter well in advance to let you know. Once a contractor has been appointed to review your fitting, we will then write to you to confirm their name and contact details. The contractor will then contact you directly, usually via telephone, to arrange a survey visit.
All contractors should give at least two weeks’ notice for a survey visit, during which they will then determine if a component e.g. bathroom, kitchen, windows, heating system etc needs replacing. You will then also receive at least two weeks’ notice before any potential work is carried out.
