Salary: £33,462 - £37,180 dependent on skills and experience
Hours: 35 hours (full time)
Location: Mainly home based while covering a patch in Somerset and Dorset. There is a requirement to travel and to visit the regional office in Dorchester on a monthly basis.
Benefits: 25 days excluding UK Public/Bank Holidays plus 1.5 days complimentary leave, option to purchase additional annual leave, car leasing scheme, healthcare cash plan, pension, plus more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.
About the role
As one of our Housing Officers you will be responsible for delivering housing services directly to the residents on your patch reporting into Regional Housing Manager. You will deliver a range of great services to our residents, including:
- Managing rent accounts
- Letting empty homes
- Engaging with residents
- Managing estate services and undertaking health and safety inspections
- Tenancy management
- Managing anti-sociable behaviour
In this role, no two days are the same. It provides a great opportunity to have a real impact on people’s lives, and to develop the skills and experience to start or progress your career in housing.
About you
You will need to be customer focussed and enjoy getting out and about meeting our residents. You will able to work remotely and able to manage your time effectively.
You will be organised, have an eye for detail and enjoy 'getting stuck in' to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.
You will need to be able to drive and have access to your own vehicle as all our Housing Officers cover their own geographical area.
You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:
- Previous experience in housing management or a customer service background
- Knowledge of rent collection processes
- Commitment to providing excellent customer service
- Excellent time management skills
- Strong team player
- Flexibility
Read more detail in the Job Description
Benefits provided
Annual Leave: Starting at 25 days, excluding UK Public/Bank Holiday plus 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level plus 2%, up to a maximum of 8%.
See the full list of benefits you'll receive as a Hastoe employee
A personal note from Lucy Harris, your hiring manager:
“Working in the Housing team is great because no two days are the same. You will get real job satisfaction making a big difference to people’s lives. You’ll be joining an amazing team and an organisation where you will be fully supported to grow and develop.”
How to apply
Please send your CV and any supporting statement to recruitment@hastoe.com by midnight on Wednesday 8 May 2024.
If you would like to find out more about the role please contact Lucy Harris, Regional Housing Manager, on 07921 234873 or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks.
