Sarah Allen, one of our Benefits and Welfare Advisors, recently supported an older resident who was struggling with rent arrears, rising energy costs and accessing support services. The resident had significant energy debt, limited access to technology and no local family or support network. Through patient and consistent support, Sarah helped set up manageable payment arrangements, secured additional welfare benefits worth around £400 per month, and successfully obtained a £2,000 energy hardship grant that significantly reduced the household’s debt and monthly bills.
Working closely with the resident’s Housing Officer and external agencies, Sarah also supported the resident with safeguarding concerns, applications for more suitable housing and referrals for additional care and support services. This included helping navigate complex online systems, gathering evidence and advocating on the resident’s behalf with local authorities and support teams.
Although the rehousing process is ongoing, the resident’s financial situation has improved considerably, and they are now receiving the support needed to help them live more safely and independently. This case demonstrates the important role our Benefits and Welfare service plays in supporting residents through challenging and often complex circumstances.
I am so grateful for these opportunities as I can make the best use of many years of experience providing advice and support.
You do not need to have rent arrears to receive advice and support from our advisors, and no question or query is too big or too small for our advisors.
