ICS ServiceMark Presentation

Staff at Hastoe are presented with their ICS ServiceMark accreditation.
ServiceMark Accreditation

Sue Hopson, Client Relationship Manager from the Institute of Customer Service, visited Hastoe to present a present the plaque marking the organisation's Customer ServiceMark accreditation. 

ServiceMark is a national customer service standard, recognising an organisation's achievement in customer service, and its commitment to upholding those standards.

The accreditation comes after a rigorous formal assessment, with the high quality of service being confirmed through required results in staff and customer surveys. A ServiceMark assessor spent three days at Hastoe’s offices, speaking to staff, reviewing action plans and observing the delivery of services.

The accreditation lasts for three years, until April 2021, when Hastoe will be re-assessed to ensure high customer service standards are being maintained.

Sue Chalkley, Hastoe Chief Executive, said:

“I am delighted Hastoe has been awarded ServiceMark accreditation. It’s been a long journey getting to this point and a big thanks to all staff for making this happen.”

“Getting ServiceMark is only the start. We now have to work through the Action Plan to ensure we maintain our high standards and make progress in the areas identified for improvement.”