Who’s knocking on your door? Be sure: ask for ID

Hastoe is advising residents to ask for the identification (ID) of anyone who you don’t know who asks to come into your home.
Recently one of our customers had a visitor who said they were from a company carrying out fire safety checks. It was a scam: when she challenged the visitor and asked them for their ID, they left.

Anyone from a reputable company (like your energy suppliers, the water company, or anyone who carries out work on behalf of Hastoe) will have identification with them. This identification will include their company name and their photo.

If they do not have ID with them, or if you have any doubts about any visitor to your home, do not let them in. If they say they are working for Hastoe, contact the Hub on 0300 123 2250.

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