Improving involvement

Where were we? Where are we? Where are we going?

Understanding our residents' views and experiences is important in helping us to shape the services we offer. Our Resident Involvement Strategy outlines how residents can get involved in making a difference, and how we use their ideas and feedback to improve the way we work.

Joining our Hastoe Hundreds Club is a great way to get involved in improving our services. You could also join a residents' association, or become a resident champion to support your Area Housing Manager in looking after your neighbourhood.

Please note, we are currently reviewing and updating our Resident Involvement Strategy. If you would like a copy to be sent to you once it's available, please call us on 0300 123 2250 or email

Shift Silver 2018 Investors in People Positive About Disabled People Passiv Haus Trust