Hastoe to support NHF to enhance residents’ ability to scrutinise landlords

Hastoe is working with the National Housing Federation to pilot an ambitious programme to give residents a greater role in scrutinising their landlords.

NHF Together with Tenants 

Hastoe is an early adopter for the project, Together with Tenants, to ensure Housing Associations and their Boards are always properly connected and accountable to the people they house. The pilot also aims to give tenants and residents a strong role in scrutiny.

The programme proposes four actions:


  1. A new requirement in the National Housing Federation Code of Governance for boards to be accountable to their tenants and residents.
  2. A new ‘Together with Tenants’ Charter setting out what tenants and residents can expect from their housing association landlord.
  3. Tenant and resident oversight and scrutiny of the Charter with a report on how their landlord is doing against the Charter commitments.
  4. A closer link with regulation.


Hastoe will now be working with the National Housing Federation and other ‘early adopter’ housing associations to put the plan into action over 2019.

Andrew Potter, Chief Executive of Hastoe, said: “Hastoe is proud of its long-standing commitment to resident consultation and scrutiny through our own initiatives such as the Hastoe Hundreds Club and having a resident Board member. We are looking forward to supporting the NHF in developing a common standard across all housing associations and to exploring how we can enhance our levels of resident engagement.”

Kate Henderson, Chief Executive of the National Housing Federation, said: “This plan builds on good practice in the sector, and must also be the first step towards meaningful change.

“We know that for this plan to work we need to design it with tenants and residents. This is why we’ve been working closely with them throughout the process, and are now urging tenants to share their thoughts on these proposals.”

Hastoe residents who would like to be involved in the NHF’s Together with Tenants project, should email togetherwithtenants@housing.org.uk. Applications to join the Tenant Advisory Panel close on Friday 15 March 2019.

More information about Together with Tenants can be seen on the NHF website.

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