Repair time frames

Why your repair might take longer and how to report a routine repair.

Whilst we raise routine repairs on 28 day orders, there are occasions when specific parts or components, such as doors, windows, and anything made to measure, may take longer. 

Please be aware that our contractors are currently experiencing high order volumes as we are raising a number of responsive repairs. Due to this it may take longer for them to make arrangements to inspect or complete your repairs.

You can raise a routine repair via your MyHastoe online account now.

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