Festive opening hours

and how you can report a repair during this time.

Thursday 23rd December

Normal opening hours 9am-5pm

Friday 24th December to Monday 3rd January

Emergency repairs only - call 0345 266 6527.
You can still report non-urgent repairs via your MyHastoe portal during these times and these will be actioned in the New Year.

Tuesday 4th January

Normal opening hours resume, 9am - 5pm

What counts as an emergency repair?
Repairs are considered an ‘emergency’ where there is either a risk to someone’s life or a risk of serious injury if not repaired immediately, including repairs that cannot wait until the next morning. These include:

  • blocked or leaking main drain or soil pipe
  • loss of gas supply
  • total loss of water supply
  • dangerous structures including wall or ceiling collapse
  • insecure external doors and ground-floor windows.

Find out what to do in an emergency.

In the meantime, you can still carry out a wide range of activities online using your MyHastoe portal. In a couple of clicks you can pay your rent and report a repair, plus lots more. If you haven’t already registered, it’s quick and easy to sign up – all you need is your email address, date of birth and tenancy reference number, which you can find on any correspondence from us.

We wish you a very safe and happy festive season.

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