Thursday 23rd December
Normal opening hours 9am-5pm
Friday 24th December to Monday 3rd January
Emergency repairs only - call 0345 266 6527.
You can still report non-urgent repairs via your MyHastoe portal during these times and these will be actioned in the New Year.
Tuesday 4th January
Normal opening hours resume, 9am - 5pm
What counts as an emergency repair?
Repairs are considered an ‘emergency’ where there is either a risk to someone’s life or a risk of serious injury if not repaired immediately, including repairs that cannot wait until the next morning. These include:
- blocked or leaking main drain or soil pipe
- loss of gas supply
- total loss of water supply
- dangerous structures including wall or ceiling collapse
- insecure external doors and ground-floor windows.
Find out what to do in an emergency.
In the meantime, you can still carry out a wide range of activities online using your MyHastoe portal. In a couple of clicks you can pay your rent and report a repair, plus lots more. If you haven’t already registered, it’s quick and easy to sign up – all you need is your email address, date of birth and tenancy reference number, which you can find on any correspondence from us.
We wish you a very safe and happy festive season.
