Advice and what to do in an emergency Coronavirus: information for residents

Emergency repairs over the Bank Holiday weekend

The Bank Holiday weekend is from Friday 8 - Sunday 10 May

7 May 2020

If you need an emergency repair over the Bank Holiday weekend please call Nationwide Property Services on 0345 266 6527.

Emergency repairs are:

  • Total loss of heating or hot water
  • An uncontainable leak
  • Gas leak, smell of gas, or CO detector sounding
  • An electrical fault, sparking or loss of power
  • A burst water pipe

If your repair is not urgent, please report it via the online resident portal MyHastoe. We aim to respond all enquiries as soon as we can following the Bank Holiday, however, please be aware that we are currently running a reduced customer service so it may take longer than normal. We thank you for your patience and understanding during these difficult circumstances.

To find out more about the impact of the coronavirus on our services and the latest advice for residents, including what to do in an emergency, please visit ourĀ Coronavirus information page.

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